Laval Lab distinguished itself through the quality of its customer-service approach. It was established, and continues to build, on the following values:
A global overview of the industry;
A staff that is highly qualified, dedicated, and customer-oriented;
An efficient and reliable organization.
With more than twenty years of experience in management and worldwide development (manufacturing and distribution), André Labrecque Jr., MBA, CGA, is the company's Managing Partner. Dynamic, he is constantly on the lookout for new products and technologies, thereby preparing for clients' future needs before they emerge.
This open attitude is demonstrated in the way he encourages his staff to continuously update their training. He favours the sharing of knowledge and invites employees to participate in changing procedures that will improve customer service.
Apart from their technical experience and product knowledge, Laval Lab's specialists have a sound educational background.Olivier Palun, Sales Manager, has a Bachelors' Degree in Analytical Chemistry. He has more than 20 years of experience in laboratory management and in scientific equipment sales. The Assistant to the Sales Manager, Guillaume Lefebvre, has a Bachelors' Degree in Biochemistry and laboratory experience in Physiology.
Their expertise in sample preparation, particle size analysis, zeta potential, and spectroscopy as well as the biotechnology and environmental sectors, permits them to competently fulfil their role of consultant.
The scientific and technical know-how of its' personnel contributes to providing sound information, regardless of the sector's complexity, whether it is mining and metallurgy, cement plants, the chemical industry, food supply, biotechnology, pharmaceutical industry, environmental sector, etc.